Help

Please click on a topic to get answers. If you still have questions, use this Feedback Form and we will try our best to answer your query within the next business day, or call us at tel: 603-77813197 (Mon-Fri, 10am to 6pm MYT / 0300-11.00 GMT).

HOW TO ORDER
Browse a book
• 5-step ordering process
    • Step 1: Add to cart

    • Step 2: Order details
    • Step 3: Confirm order
    • Step 4: Payment
    • Step 5: Done

 

PAYMENT METHODS AND SECURITY
Credit card and Online Transfer
Security and Privacy
Paypal
Other payment methods

 
 
SHIPPING
Shipping methods
     » Malaysia
     » All Others
Difference between Airmail and Fed Ex
Shipping costs
  RETURN POLICY
Defective or damaged books
Incorrect title

 

HOW TO ORDER
 
Browse a book
Placing your order is easy. If you are a first-time user, register and then log-in with your username and password. To locate a book, start browsing by clicking on one of categories, or key-in any information about a book you are looking for (eg. author, ISBN no or title) in the Search box, located at the top of every page. When you find a book, click on "Details". You will then be taken to the book's information page where you can view more details about the book, availability, prices (for three different regions) and book review. Click on "Buy this book" button on the book's information page to add the book to your shopping cart.
 

5-step ordering process
Step 1: Shopping cart

When you click "Buy this book", you will be taken to your Shopping Cart, listing the items you currently ordered. Here you can choose your shipping destination to view the correct prices you will be billed according to your shipping address.

To continue shopping, click on "Continue Shopping" button to keep browsing until your cart contains all of the books you want. You can view the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top right of every page.

Review the books you selected in your Shopping Cart. If you want to remove a title, check on the "Remove" box and click on "Update Cart" to see the new amount. If you would like to buy more than one copy of a book, make the changes by changing the number in the "Qty" box, and click on "Update Cart" to re-calculate the new amount.

If you are satisfied with your selections, click on "Proceed to Checkout" button. You will be taken to the Order Form showing your details.

 

Step 2: Order details
On this page, your details such as your name, full address, your telephone number and your email address which you provided in your registration profile, are shown. Please make sure your email and shipping addresses are valid and correct. Please go back to your Shopping Cart if you would like to change the shipping destination country. Then, at the Order Form, please provide the new shipping address.

Next, select your preferred Shipping method (see also under Shipping below). For orders to Malaysia, the shipping method is already chosen for you.

Next, select your payment method. Click on continue to confirm your order.

 

Step 3: Confirm order
Before you conclude your order, you will be shown details of your order and the exact amount you will be charged. If you would like to make changes, press the Back button.

To make payment, press the Continue button and you will be taken to a secure payment page hosted by our payment vendor, Mobile88.com.

Step 4: Payment
Key-in your credit card or online banking details, or if you chose 'Paypal', follow the instructions. Please wait a few seconds while your payment is authorized. (For more, please read under Payment Method and Security.)
 

Step 5: Receipt
Once your payment is authorized, you will see a Receipt page indicating the completion of your order. You may choose to print this page for reference. A copy of this will be emailed to you once your order is shipped. The status of your order can be viewed in your Shopping History once you have logged in.

Should, for any reason, your payment fail to go through, you will not be charged at all. Our office will inform you by email should there be any unnecessary charges on your credit card or bank account. If you continue to experience difficulty making payment online, you are advised to contact us by phone or by using the Feedback form and we will respond within 1 business day.

 
 
SHIPPING
 
Shipping Methods
Malaysia: We use the standard postal service provided by Pos Malaysia Berhad to ship to anywhere within Malaysia. We do not charge for postage within Malaysia. It normally takes 2-5 days for delivery in Peninsula Malaysia, and 7-14 days for Sabah and Sarawak. Delivery to Sabah and Sarawak may be delayed. If you suspect your parcel is lost, please email us quoting the Order ID.

All others: We ship virtually any address in the world. You have the option to have your books shipped either via Airmail or Fed Ex courier service. All books by airmail will be sent by parcel Airmail.
 
Difference between Airmail and Fed Ex
For a start, Airmail costs much less than Fed Ex, and takes approximately 7-14 days for delivery. Fed Ex courier service usually takes only 3 working days for delivery. Another advantage of Fed Ex is that you can track your package via the Fed Ex website, using the tracking number we will provide you by email once the book is shipped.
 
Shipping costs
Shipping costs are calculated based upon total weight of the books you ordered and your preferred shipping method. Airmail cost is based on rates provided by Pos Malaysia Berhad and Fed Ex rates are provided by Federal Express Services (Malaysia). We have converted these rates to the nearest S$ and B$ equivalent (if your shipping address in Singapore/Brunei) and US$ (for all others). See rates below.
 
 
PAYMENT METHODS AND SECURITY
 
Credit card and Online Transfer
We accept credit cards (Visa and Mastercard), online banking transaction such as Maybank2U, Alliance Bank, RHB Bank, CIMB, Hong Leong Bank, MEPS FPX, and other online payment such as Webcash and Mobile Money (for Malaysians only). All prices in Singapore, Brunei and US dollars will be converted to Malaysian Ringgit (RM) according to the nearest exchange rate as follows:

1.00 Singapore/Brunei dollar = 3.00 Malaysian ringgit.
1.00 US dollar = 4.30 Malaysian ringgit.


Please note the above rates are subject to revision from time to time and will be published here accordingly. When you get your credit card statement, this amount will be shown in your local currency equivalent under the name "mobile88.com". Due to currency fluctuation, you will notice a small difference in the amount deducted.
 

Security and Privacy
Our Secure Sockets Layer (SSL) software is the industry standard for secure online commerce transactions. It encrypts all of your personal information, including credit card / bank pin number, name and address, so that it cannot be read as the information travels over the Internet.

Our payment gateway is 3D compliant. This means holders of Visa or Mastercard issued by banks who integrate their system with 3D layer need to register themselves and obtain a password before they can make future purchases. This ensures your card is used only by you, and all future purchases will need this password. Some cardholders will be prompted automatically to obtain their password online (the first time they use their cards on a 3D compliant gateaway such as ours). If you have difficulty getting your credit card authorized due to 3D issues, it is advisable to contact your bank.

 

Paypal
If you have a Paypal account, you can choose the Paypal payment option when checking out. As Paypal on our website only accepts USD transactions, all prices will be converted to US dollars according to the rates fixed by us as follows:

1.00 US dollar = 4.30 Malaysian ringgit.
1.00 US dollar = 1.43 Singapore/Brunei dollars.

Rates are subject to revision from time to time and will be published here accordingly. Due to currency fluctuation, you will notice a small difference in the amount deducted.

 
Other payment methods
We also accept cheque, money order or bank draft (all drawn on a Malaysian bank/postal office) for orders with Malaysian shipping addresses. Please browse our books online and note down the prices. Payment should be made payable to 'The Other Press Sdn Bhd' and mailed to us directly. Orders will be processed upon receipt of your payment. You may also use the form in our hardcopy Catalogue. If you would like a copy, please fill up and submit the Catalogue Request Form (for Malaysian addresses only). Please note that you need not add postage for orders shipped within Malaysia.
 
 
RETURN POLICY
 

Defective or damaged books
While we ensure that all books are packed in a way that can avoid any damage, it is beyond our control how your package is handled during transit, resulting in possible damage to the book on arrival. In rare instances, the copy you receive may be defective due to printing errors such as missing or blank pages.

In such cases, we will replace your damaged or defective copy with a new one -- free of charge -- provided you return the said book within 30 days from date of delivery. We will also pay the cost of shipping the damaged or defective copy to us. Should we be unable to replace your book, we will refund you the full amount. Please notify us by filling up the Return Notification Form (click here) before you send back your damaged or defective book.

 

Incorrect title
The above also applies if you receive a different title than the one you ordered.

Please note that we are unable to exchange books other than those which are damaged on delivery, defective or incorrect title.

 
 
Still have questions? Use this Feedback Form and we will try our best to answer your query within the next business day, or call us at tel: 603-77813197 (Mon-Fri, 10am to 6pm MYT / 0300-11.00 GMT).
 

 

Search:


Not registered yet? Please register and login before making your orders.
Why should I register?

Free postage to anywhere in Malaysia


WE ACCEPT PAYMENT THROUGH THESE METHODS*



* In some cases, you will need your credit card's online pin number for payment.



 


Copyright © Islamic Book Trust / The Other Press Sdn Bhd 2001-2015